{"id":5873,"date":"2022-03-03T11:52:01","date_gmt":"2022-03-03T10:52:01","guid":{"rendered":"https:\/\/www.asdomar.it\/reclami\/"},"modified":"2022-03-08T15:55:10","modified_gmt":"2022-03-08T15:55:10","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.asdomar.it\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n\n<header class=\"main-head \">\n\n\t\t\t<div class=\"bg plane\" style=\"background-image:url(https:\/\/www.asdomar.it\/wp-content\/uploads\/2022\/02\/slide3-1440x800-1.jpeg)\"><\/div>\n\t\n\t<div class=\"container\">\n\t\t<h1 class=\"double-title\">\n\t\t\t\t\t\t\t<span class=\"impact\">Complaints<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"gentle\"><p>Write to us with any complaints about our products.<\/p>\n<\/span>\n\t\t\t\t\t<\/h1>\n\t<\/div>\n\n<\/header>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_2'  action='\/en\/wp-json\/wp\/v2\/pages\/5873#gf_2' data-formid='2' novalidate>\n        <div id='gf_progressbar_wrapper_2' class='gf_progressbar_wrapper' data-start-at-zero=''>\n        \t<p class=\"gf_progressbar_title\">Step <span class='gf_step_current_page'>1<\/span> of <span class='gf_step_page_count'>3<\/span><span class='gf_step_page_name'><\/span>\n        \t<\/p>\n            <div class='gf_progressbar gf_progressbar_blue' aria-hidden='true'>\n                <div class='gf_progressbar_percentage percentbar_blue percentbar_33' style='width:33%;'><span>33%<\/span><\/div>\n            <\/div><\/div>\n                        <div class='gform-body gform_body'><div id='gform_page_2_1' class='gform_page ' data-js='page-field-id-0'>\n\t\t\t\t\t<div class='gform_page_fields'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2_22\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><h3 class=\"gsection_title\">PRODUCT<\/h3><div class='gsection_description' id='gfield_description_2_22'>Select the product, its format and the 5-digit lot code (eg LU121) that you find printed on the cans, on the clusters or on the side of the fillets cap.<\/div><\/div><div id=\"field_2_1\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class='gfield_label gform-field-label' for='input_2_1'>Product<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container 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Tonno<\/option><option value='737'>P\u00e2t\u00e9 al Tonno<\/option><option value='2949'>Filetti di Sgombro Perfetto all&#039;olio extra vergine di oliva biologico e sale integrale<\/option><option value='2569'>Filetti di sgombro grigliati all&#039;olio extravergine di oliva biologico e sale integrale<\/option><option value='2564'>Filetti di Sgombro grigliati al naturale con sale integrale<\/option><option value='727'>Filetti di Sgombro all&#039;olio di oliva<\/option><option value='728'>Filetti di Sgombro al naturale<\/option><option value='818'>Filetti di Sgombro grigliati all&#039;olio di oliva<\/option><option value='740'>Filetti di Sgombro grigliati al naturale<\/option><option value='820'>Filetti di Sgombro in olio di oliva al peperoncino<\/option><option value='729'>Filetti di Salmone all&#039;olio di oliva<\/option><option value='731'>Filetto di Salmone al gusto affumicato<\/option><option value='730'>Filetti di Salmone al naturale<\/option><option value='739'>P\u00e2t\u00e9 al Salmone<\/option><\/select><\/div><\/div><div id=\"field_2_25\" class=\"gfield gfield--type-select gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class='gfield_label gform-field-label' for='input_2_25'>Format<\/label><div class='ginput_container ginput_container_select'><select name='input_25' id='input_2_25' class='large gfield_select'     aria-invalid=\"false\"><option value=''><\/option><\/select><\/div><\/div><div id=\"field_2_28\" class=\"gfield gfield--type-hidden gfield--width-full gform_hidden field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><div class='ginput_container ginput_container_text'><input name='input_28' id='input_2_28' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='' \/><\/div><\/div><div id=\"field_2_2\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label class='gfield_label gform-field-label' for='input_2_2'>Batch code<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_2_2' type='text' value='' class='large'  aria-describedby=\"gfield_description_2_2\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_2_2'>il codice lotto di 5 o 6 caratteri (es. 2LF121 o L121F) \u00e8 presente sull&#8217;involucro in cartone delle nostre confezioni multiple, sulla lattina e sul bordo delle capsule dei vasi vetro.<\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                         <input type='button' id='gform_next_button_2_19' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_2_2' class='gform_page' data-js='page-field-id-19' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_2_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2_23\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><h3 class=\"gsection_title\">DESCRIBE THE PROBLEM YOU FIND<\/h3><\/div><div id=\"field_2_9\" class=\"gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class='gfield_label gform-field-label' for='input_2_9'>Describe the problem encountered<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_9' id='input_2_9' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_2_4\" class=\"gfield gfield--type-text gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"><label class='gfield_label gform-field-label' for='input_2_4'>Place of purchase<\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_2_4' type='text' value='' class='large'  aria-describedby=\"gfield_description_2_4\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_2_4'>Indicate the supermarket or shop where you bought the product<\/div><\/div><div id=\"field_2_15\" class=\"gfield gfield--type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class='gfield_label gform-field-label' for='input_2_15'>Image 1<\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='2097152000' \/><input name='input_15' id='input_2_15' type='file' class='large' aria-describedby=\"gfield_upload_rules_2_15\" onchange='javascript:gformValidateFileSize( this, 2097152000 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_2_15'>Accepted file types: jpg, png, pdf, Max. file size: 2 GB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_2_15'><\/div> <\/div><\/div><div id=\"field_2_16\" class=\"gfield gfield--type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class='gfield_label gform-field-label' for='input_2_16'>Image 2<\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='2097152000' \/><input name='input_16' id='input_2_16' type='file' class='large' aria-describedby=\"gfield_upload_rules_2_16\" onchange='javascript:gformValidateFileSize( this, 2097152000 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_2_16'>Accepted file types: jpg, png, pdf, Max. file size: 2 GB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_2_16'><\/div> <\/div><\/div><\/div>\n                    <\/div>\n                    <div class='gform-page-footer gform_page_footer top_label'>\n                        <input type='button' id='gform_previous_button_2_18' class='gform_previous_button gform-theme-button gform-theme-button--secondary button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='previous' value='Previous'  \/> <input type='button' id='gform_next_button_2_18' class='gform_next_button gform-theme-button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='next' value='Next'  \/> \n                    <\/div>\n                <\/div>\n                <div id='gform_page_2_3' class='gform_page' data-js='page-field-id-18' style='display:none;'>\n                    <div class='gform_page_fields'>\n                        <div id='gform_fields_2_3' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2_24\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><h3 class=\"gsection_title\">YOUR DATA<\/h3><\/div><fieldset id=\"field_2_10\" class=\"gfield gfield--type-name gfield--width-full gfield_contains_required field_sublabel_hidden_label gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><legend class='gfield_label gform-field-label gfield_label_before_complex'>Name and Surname<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_2_10'>\n                            \n                            <span id='input_2_10_3_container' class='name_first gform-grid-col gform-grid-col--size-auto'>\n                                                    <input type='text' name='input_10.3' id='input_2_10_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_2_10_3' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>First<\/label>\n                                                <\/span>\n                            \n                            <span id='input_2_10_6_container' class='name_last gform-grid-col gform-grid-col--size-auto'>\n                                                    <input type='text' name='input_10.6' id='input_2_10_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_2_10_6' class='gform-field-label gform-field-label--type-sub hidden_sub_label screen-reader-text'>Last<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><fieldset id=\"field_2_11\" class=\"gfield gfield--type-address gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"><legend class='gfield_label gform-field-label gfield_label_before_complex'>Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend>    \n                    <div class='ginput_complex ginput_container has_street has_street2 has_city has_state has_zip has_country ginput_container_address gform-grid-row' id='input_2_11'>\n                         <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_2_11_1_container'>\n                                        <label for='input_2_11_1' id='input_2_11_1_label' class='gform-field-label gform-field-label--type-sub '>Street Address<\/label>\n                                        <input type='text' name='input_11.1' id='input_2_11_1' value=''    aria-required='true'    \/>\n                                   <\/span><span class='ginput_full address_line_2 ginput_address_line_2 gform-grid-col' id='input_2_11_2_container'>\n                                        <label for='input_2_11_2' id='input_2_11_2_label' class='gform-field-label gform-field-label--type-sub '>Address Line 2<\/label>\n                                        <input type='text' name='input_11.2' id='input_2_11_2' value=''     aria-required='false'   \/>\n                                    <\/span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_2_11_3_container'>\n                                    <label for='input_2_11_3' id='input_2_11_3_label' class='gform-field-label gform-field-label--type-sub '>City<\/label>\n                                    <input type='text' name='input_11.3' id='input_2_11_3' value=''    aria-required='true'    \/>\n                                 <\/span><span class='ginput_right address_state ginput_address_state gform-grid-col' id='input_2_11_4_container'>\n                                        <label for='input_2_11_4' id='input_2_11_4_label' class='gform-field-label gform-field-label--type-sub '>State \/ Province \/ Region<\/label>\n                                        <input type='text' name='input_11.4' id='input_2_11_4' value=''      aria-required='true'    \/>\n                                      <\/span><span class='ginput_left address_zip ginput_address_zip gform-grid-col' id='input_2_11_5_container'>\n                                    <label for='input_2_11_5' id='input_2_11_5_label' class='gform-field-label gform-field-label--type-sub '>ZIP \/ Postal Code<\/label>\n                                    <input type='text' name='input_11.5' id='input_2_11_5' value=''    aria-required='true'    \/>\n                                <\/span><span class='ginput_right address_country ginput_address_country gform-grid-col' id='input_2_11_6_container'>\n                                        <label for='input_2_11_6' id='input_2_11_6_label' class='gform-field-label gform-field-label--type-sub '>Country<\/label>\n                                        <select name='input_11.6' id='input_2_11_6'   aria-required='true'><option value='' selected='selected'><\/option><option value='Afghanistan'>Afghanistan<\/option><option value='Albania'>Albania<\/option><option value='Algeria'>Algeria<\/option><option value='American Samoa'>American Samoa<\/option><option value='Andorra'>Andorra<\/option><option value='Angola'>Angola<\/option><option value='Anguilla'>Anguilla<\/option><option value='Antarctica'>Antarctica<\/option><option value='Antigua and Barbuda'>Antigua and Barbuda<\/option><option value='Argentina'>Argentina<\/option><option value='Armenia'>Armenia<\/option><option value='Aruba'>Aruba<\/option><option value='Australia'>Australia<\/option><option value='Austria'>Austria<\/option><option value='Azerbaijan'>Azerbaijan<\/option><option value='Bahamas'>Bahamas<\/option><option value='Bahrain'>Bahrain<\/option><option value='Bangladesh'>Bangladesh<\/option><option value='Barbados'>Barbados<\/option><option value='Belarus'>Belarus<\/option><option value='Belgium'>Belgium<\/option><option value='Belize'>Belize<\/option><option value='Benin'>Benin<\/option><option value='Bermuda'>Bermuda<\/option><option value='Bhutan'>Bhutan<\/option><option value='Bolivia'>Bolivia<\/option><option value='Bonaire, Sint Eustatius and Saba'>Bonaire, Sint Eustatius and Saba<\/option><option value='Bosnia and Herzegovina'>Bosnia and Herzegovina<\/option><option value='Botswana'>Botswana<\/option><option value='Bouvet Island'>Bouvet Island<\/option><option value='Brazil'>Brazil<\/option><option value='British Indian Ocean Territory'>British Indian Ocean Territory<\/option><option value='Brunei Darussalam'>Brunei Darussalam<\/option><option value='Bulgaria'>Bulgaria<\/option><option value='Burkina Faso'>Burkina Faso<\/option><option value='Burundi'>Burundi<\/option><option value='Cabo Verde'>Cabo Verde<\/option><option value='Cambodia'>Cambodia<\/option><option value='Cameroon'>Cameroon<\/option><option value='Canada'>Canada<\/option><option value='Cayman Islands'>Cayman Islands<\/option><option value='Central African Republic'>Central African Republic<\/option><option value='Chad'>Chad<\/option><option value='Chile'>Chile<\/option><option value='China'>China<\/option><option value='Christmas Island'>Christmas Island<\/option><option value='Cocos Islands'>Cocos Islands<\/option><option value='Colombia'>Colombia<\/option><option value='Comoros'>Comoros<\/option><option value='Congo'>Congo<\/option><option value='Congo, Democratic Republic of the'>Congo, Democratic Republic of the<\/option><option value='Cook Islands'>Cook Islands<\/option><option value='Costa Rica'>Costa Rica<\/option><option value='Croatia'>Croatia<\/option><option value='Cuba'>Cuba<\/option><option value='Cura\u00e7ao'>Cura\u00e7ao<\/option><option value='Cyprus'>Cyprus<\/option><option value='Czechia'>Czechia<\/option><option value='C\u00f4te d&#039;Ivoire'>C\u00f4te d&#039;Ivoire<\/option><option value='Denmark'>Denmark<\/option><option value='Djibouti'>Djibouti<\/option><option value='Dominica'>Dominica<\/option><option value='Dominican Republic'>Dominican Republic<\/option><option value='Ecuador'>Ecuador<\/option><option value='Egypt'>Egypt<\/option><option value='El Salvador'>El Salvador<\/option><option value='Equatorial Guinea'>Equatorial Guinea<\/option><option value='Eritrea'>Eritrea<\/option><option value='Estonia'>Estonia<\/option><option value='Eswatini'>Eswatini<\/option><option value='Ethiopia'>Ethiopia<\/option><option value='Falkland Islands'>Falkland Islands<\/option><option value='Faroe Islands'>Faroe Islands<\/option><option value='Fiji'>Fiji<\/option><option value='Finland'>Finland<\/option><option value='France'>France<\/option><option value='French Guiana'>French Guiana<\/option><option value='French Polynesia'>French Polynesia<\/option><option value='French Southern Territories'>French Southern Territories<\/option><option value='Gabon'>Gabon<\/option><option value='Gambia'>Gambia<\/option><option value='Georgia'>Georgia<\/option><option value='Germany'>Germany<\/option><option value='Ghana'>Ghana<\/option><option value='Gibraltar'>Gibraltar<\/option><option value='Greece'>Greece<\/option><option value='Greenland'>Greenland<\/option><option value='Grenada'>Grenada<\/option><option value='Guadeloupe'>Guadeloupe<\/option><option value='Guam'>Guam<\/option><option value='Guatemala'>Guatemala<\/option><option value='Guernsey'>Guernsey<\/option><option value='Guinea'>Guinea<\/option><option value='Guinea-Bissau'>Guinea-Bissau<\/option><option value='Guyana'>Guyana<\/option><option value='Haiti'>Haiti<\/option><option value='Heard Island and McDonald Islands'>Heard Island and McDonald Islands<\/option><option value='Holy See'>Holy See<\/option><option value='Honduras'>Honduras<\/option><option value='Hong Kong'>Hong Kong<\/option><option value='Hungary'>Hungary<\/option><option value='Iceland'>Iceland<\/option><option value='India'>India<\/option><option value='Indonesia'>Indonesia<\/option><option value='Iran'>Iran<\/option><option value='Iraq'>Iraq<\/option><option value='Ireland'>Ireland<\/option><option value='Isle of Man'>Isle of Man<\/option><option value='Israel'>Israel<\/option><option value='Italy'>Italy<\/option><option value='Jamaica'>Jamaica<\/option><option value='Japan'>Japan<\/option><option value='Jersey'>Jersey<\/option><option value='Jordan'>Jordan<\/option><option value='Kazakhstan'>Kazakhstan<\/option><option value='Kenya'>Kenya<\/option><option value='Kiribati'>Kiribati<\/option><option value='Korea, Democratic People&#039;s Republic of'>Korea, Democratic People&#039;s Republic of<\/option><option value='Korea, Republic of'>Korea, Republic of<\/option><option value='Kuwait'>Kuwait<\/option><option value='Kyrgyzstan'>Kyrgyzstan<\/option><option value='Lao People&#039;s Democratic Republic'>Lao 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value='Moldova'>Moldova<\/option><option value='Monaco'>Monaco<\/option><option value='Mongolia'>Mongolia<\/option><option value='Montenegro'>Montenegro<\/option><option value='Montserrat'>Montserrat<\/option><option value='Morocco'>Morocco<\/option><option value='Mozambique'>Mozambique<\/option><option value='Myanmar'>Myanmar<\/option><option value='Namibia'>Namibia<\/option><option value='Nauru'>Nauru<\/option><option value='Nepal'>Nepal<\/option><option value='Netherlands'>Netherlands<\/option><option value='New Caledonia'>New Caledonia<\/option><option value='New Zealand'>New Zealand<\/option><option value='Nicaragua'>Nicaragua<\/option><option value='Niger'>Niger<\/option><option value='Nigeria'>Nigeria<\/option><option value='Niue'>Niue<\/option><option value='Norfolk Island'>Norfolk Island<\/option><option value='North Macedonia'>North Macedonia<\/option><option value='Northern Mariana Islands'>Northern Mariana Islands<\/option><option value='Norway'>Norway<\/option><option 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value='Wallis and Futuna'>Wallis and Futuna<\/option><option value='Western Sahara'>Western Sahara<\/option><option value='Yemen'>Yemen<\/option><option value='Zambia'>Zambia<\/option><option value='Zimbabwe'>Zimbabwe<\/option><option value='\u00c5land Islands'>\u00c5land Islands<\/option> <\/select>\n                                    <\/span>\n                    <div class='gf_clear gf_clear_complex'><\/div>\n                <\/div><\/fieldset><div id=\"field_2_12\" class=\"gfield gfield--type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"><label class='gfield_label gform-field-label' for='input_2_12'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_12' id='input_2_12' type='email' value='' 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